Refund Policy

MNTRA primarily sells digital instruments, effects, and related content. Because those products can be delivered immediately after purchase, refund requests are reviewed with care and are not automatically granted.

We aim to be fair, but we also need to protect the business from abuse and unauthorized retention of delivered digital goods.

Refund requests should be submitted within 14 days of purchase and must include enough detail for support to understand the problem.

Eligibility is stronger where the issue involves a defective delivery, activation failure, product corruption, or a clear mismatch between the delivered product and what was purchased.

If a product cannot be downloaded, activated, or used as described after reasonable troubleshooting, MNTRA will work with you to repair the issue or determine whether a refund is appropriate.

Support may ask for system details, error messages, or reproduction steps before a refund is approved.

Refunds are generally not available for requests based solely on change of mind, incompatibility with an unsupported system, or failure to review product requirements before purchase.

Products obtained through abuse, fraud, or repeated refund behavior may be denied.

To request a refund, email support@mntra.io with your order number, the product involved, and a brief explanation of the issue.

We may offer troubleshooting, replacement guidance, or a refund depending on the circumstances and the delivery state of the product.

Refund and purchase-resolution requests should be sent to support@mntra.io.