Question 1

What is MNDALA 2?

Accepted Answer

MNDALA 2 is MNTRA's custom sampler engine. It loads MNTRA sample maps, presets, and interactive art, and lets you shape the instruments inside the engine.

Question 2

Do I need Kontakt to use MNTRA instruments?

Accepted Answer

No. MNTRA instruments run on MNDALA 2, our proprietary engine, which is available as a free download.

Question 3

Are MNTRA instruments available for both Windows and Mac?

Accepted Answer

Yes. MNTRA instruments are available for Mac and Windows. Supported plugin formats depend on the product and operating system.

Question 4

How do I download MNDALA 2?

Accepted Answer

MNDALA 2 can be downloaded for free from the MNTRA website. Run the installer for your operating system and follow the setup instructions.

Question 5

How do I download an instrument?

Accepted Answer

After purchasing an instrument through MNTRA, log in to your MNTRA account inside MNDALA 2 and your instruments will be ready to install from the Library tab. If you purchased through a distributor, use Add From Serial in MNDALA 2 to link the serial number to your MNTRA account.

Question 6

How do I re-download or update an instrument?

Accepted Answer

Log in to your MNTRA account through MNDALA 2. Installed products and available updates appear in the Library tab, where you can install, re-download, or update instruments you own.

Question 7

How do I install an FX plugin?

Accepted Answer

After purchasing BOREALIS or BRUITAGE, use the download link sent by email and run the installer for your operating system. When you first open the plugin, log in to your MNTRA account to verify your license. Distributor purchases may require entering a serial number after login.

Question 8

Can I automate parameters?

Accepted Answer

Yes. MNTRA instruments offer automation control over the X, Y, and Z axes. MIDI CC assignments can be set in MNDALA 2's Mapping window.

Question 9

Can I use my instrument on different computers?

Accepted Answer

You can activate your instrument licenses on a maximum of three computer systems for your individual use. If you need help after upgrading systems, contact support@mntra.io.

Question 10

Can I get a refund on my purchase?

Accepted Answer

Digital product sales are final and non-refundable. If you are having an issue with a MNTRA product, contact support@mntra.io so the team can help.

Question 11

Can I get an educational discount?

Accepted Answer

Yes. Contact support@mntra.io for more information about educational discounts.

Question 12

How do I repair a missing sample library in MNDALA?

Accepted Answer

In MNDALA 2, open Settings and use the option to relocate your sample libraries. If problems continue, try changing the sample folder location, reloading samples, or contacting MNTRA support.

Question 13

There is no sound. What should I check?

Accepted Answer

Check MNDALA 2's global volume, confirm a sampler is active, make sure MIDI is reaching the plugin, verify your controller mappings, and try reloading or relocating the sample folder if needed.

Question 14

How do I use the instrument?

Accepted Answer

All MNTRA instruments run inside our free MNDALA 2 engine, in any VST3/AU compatible DAW.

Question 15

I'm hearing pops and clicks. What should I check?

Accepted Answer

All samples are carefully edited to eliminate any unwanted sounds. If you are experiencing pops and clicks, it is likely a technical issue related to your DAW or your computer's processing abilities.

Question 16

How do I resize the MNDALA 2 window?

Accepted Answer

Open the gear icon in the top right and choose “Resize Window”, then pick the scale that suits your screen. If you set it too large and can no longer reach the menu, edit the Settings.xml file in the MNDALA app data folder with any text editor. On Windows it lives in C:\Users\YourAccount\AppData\Roaming\MNTRA\MNDALA (AppData is usually hidden, so enable hidden items first); on macOS it lives in Library › Application Support › MNTRA › MNDALA 2.

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